Privacy Policy

SIVANANDA YOGA VEDANTA DHANWANTARI ASHRAM, having its registered office at P.O. Neyyar Dam, Dt. Thiruvananthapuram Kerala 695 572, INDIA (“Company” or “we” or “us”), is the owner of the website domain at yoga.in or online.yoga.in and explore.yoga.in respectively (referred as “Platform”).

Any Service availed by Users of the Platform (as defined in the Terms of Service) (hereinafter referred to as “you”, “your” or “User”) through the Platform is conditioned upon your acceptance of the terms and conditions contained in Terms of Service, as available on Platform and this privacy policy (“Privacy Policy”).

THIS PRIVACY POLICY HAS BEEN DRAFTED AND PUBLISHED IN ACCORDANCE WITH THE INFORMATION TECHNOLOGY ACT 2000, THE INFORMATION TECHNOLOGY (AMENDMENT) ACT 2008, AND THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES 2011. THIS PRIVACY POLICY CONSTITUTES A LEGAL AGREEMENT BETWEEN YOU, AS A USER OF THE PLATFORM AND US, AS THE OWNER OF THE PLATFORM. YOU MUST BE A NATURAL PERSON WHO IS AT LEAST 18 YEARS OF AGE.

1. Introduction and applicability of the Privacy Policy

1.1 We are strongly committed to respecting your online privacy and recognise the need for appropriate protection and management of any personal information collected and/or collated by us.

1.2 The purpose of this Privacy Policy is to ensure that there is an intact charter to collect, use and protect any personal and/or sensitive data collected by us. This Privacy Policy defines our procedure for collection, usage, processing, disclosure and protection of any information obtained by us through the Platform.

1.3 Any reference made to Privacy Policy in this document shall mean and refer to the latest version of the Privacy Policy.

1.4 During the course of your association with us, you may be required to execute certain other agreements and such agreements and this Privacy Policy shall, together with the ‘Terms of Service’ which is made available at online.yoga.in/terms-of-service, unless explicitly specified to the contrary, govern your relationship with us.

2. Disclaimer

2.1 Please be advised that any Information (as defined herein below) procured by us, shall be: a. processed fairly and lawfully for rendering the Services (as defined in Terms of Service);
b. obtained only for specified and lawful purposes, and not be used in any manner which is against the law or policy in force in India (“Applicable Law”);
c. adequate, relevant and not excessive in relation to the purpose for which it is required;
d. able to be reviewed by the User, from time to time and updated-if need arises; and
e. not kept longer than for the time which it is required or the purpose for which it is required or as required by the Applicable Law.

2.2 WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUSTAINED BY REASON OF ANY DISCLOSURE (INADVERTENT OR OTHERWISE) OF ANY DATA, IF THE SAME IS EITHER (A) REQUIRED FOR SHARING YOUR INFORMATION FOR LEGITIMATE PURPOSES; OR (B) WAS AFFECTED THROUGH NO FAULT, ACT, OR OMISSION OF THE COMPANY.

2.3 BY USING THE SERVICES, YOU EXPLICITLY ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, THE COLLECTION, USE AND TRANSFER OF THE DATA IN THE MANNER DESCRIBED HEREIN.

2.4 PLEASE READ THIS PRIVACY POLICY CAREFULLY AS IT AFFECTS YOUR RIGHTS AND LIABILITIES UNDER LAW.

3. Your consent

3.1 Please note that by providing the Information (as enumerated upon herein below) or by consenting to the provision of the Information by your authorised Representative, you provide your consent and authorise us to collect, use or disclose Information for the Legitimate Purposes (as defined below) and as stated in this Privacy Policy, the Terms of Service and as permitted or required by Applicable Law. Moreover, you understand and hereby consent that this Information may be transferred to any third-party user for the purpose of providing Services through the Platform or to any third-party providers for rendering Services (as defined in the Terms of Service), any jointly developed or marketed services, payment processing, order fulfilment, customer services, data analysis, information technology services and such other services which enable us to provide Services through the Platform.

3.2 This Privacy Policy shall be enforceable against you in the same manner as any other written agreement. By visiting or accessing the Platform and voluntarily providing us with Information (including Personal Data), you are consenting to our use of the Information, in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you may refuse or withdraw your consent any time, or alternatively choose to not provide us with any Personal Data or Sensitive Personal Information. Under such circumstance, your access to the Services we provide may be limited or we may be unable to render Services.

3.3 Such an intimation to withdraw your consent can be sent to [email protected].

4. Types of information collected by us:

4.1 “Personal Data” means and includes any information that relates to a natural person through which an individual is identified, such as the name, date of birth, educational information and related data, contact details, email address, gender, age, insurance data or any other relevant material provided by a User, including but not limited to, information gathered through availing Services. User, as part of onboarding process, may be required to provide name, mobile number of two individuals, family doctor, speciality doctor (“Contact Personnel”). User represents and warrants that it shall obtain prior consent of Contact Personnel before sharing any personal data of Contact Personnel with the Company.

4.2 “Sensitive Personal Information” shall mean personal information, which consists of information relating to any to the following of an individual:

i. physical, physiological and mental health condition;
ii. sexual orientation;
iii. insurance data;
iv. important dates and events;
v. personal interest;
vi. medical records and history;
vii. banking and finance related documents (excluding passwords, pins etc.);
viii. legal documents, agreements;
ix. vehicle registration documents;
x. health data.

4.3 “Technical Information” means and includes any information gathered through various technologies that may employ cookies, web beacons, or similar technologies to automatically record certain information from your device through which you use the Platform. This technical information may include your Internet Protocol (IP) address, device or browser type, Internet Service Provider (ISP), referring or exit pages, clickstream data, operating system, hardware model, operating system version, unique device identifiers, and mobile network. This data includes usage and log information and user statistics.

4.4 “Locational Information” shall mean and include the geo-information obtained through GPS or other means, such as the geographical location of the User and sensor data from the device on which you access the Services.

4.5 “Non-Personal Information” a. “Information through use of our Service” means and includes information which is shared with us to avail our Services.

b. “Non-Personal Information” means and includes any information that does not reveal your specific identity, such as, browser information, information collected through Cookies (as defined below), pixel tags and other technologies, demographic information, crash reports, system activity, device state information etc. As is true with most websites and mobile applications, Company gathers some information automatically when you visit the Platform. When you use the Platform, we may collect certain information about your computer or mobile to facilitate, evaluate and verify your use of the Platform. For example, we may store environmental variables, such as browser type, operating system, speed of the central processing unit (CPU), referring or exit web pages, click patterns and the internet protocol (IP) address of your computer. This information is generally collected in aggregate form, without identifying any user individually.

(The Personal Data, Sensitive Personal Information, Technical Information, Locational Information, and Non-Personal Information are collectively referred to as “Information).

5. Purpose of Collection and Usage of this Information:

5.1 The Information collected by us shall be used for availing our Services and utilised for other functions including but not limited to:

a. to render Services (as defined in the Terms of Service);
b. for maintaining the Platform;
c. to evaluate the quality and competence of our personnel;
d. to resolve any complaints, you may have and ensure that you receive the highest quality of Services;
e. notifying you about changes to our Platform;
f. allowing you to participate in interactive features of our Platform when you choose to do so;
g. providing analysis or valuable information so that we can improve the Platform;
h. monitoring the usage of the Platform;
i. detecting, preventing and addressing technical issues;
j. to conduct crash analytics in the event the Platform and/or Service crashes;
k. analyse usage patterns and user preferences;
l. improve user experience;
m. notify you about new products and features.

5.2 Business or Research Purposes: The Information saved and except Personal Data, is used for business or research purposes, including improving and customising the Platform for ease of use and the products and services offered by us. We may archive this information to use it for future communications for providing updates and/or surveys.

5.3 Aggregating Information / Anonymised data: We may aggregate Information and analyse it in a manner to further accentuate the level of services that we offer to our customers. This Information includes average number of Users of the Platform, the average clicks of the services/, the features used, the response rate, etc. and other such statistics regarding groups or individuals. In doing so, we shall not be making disclosures of any Personal Data as defined above. (Collectively referred to as “Legitimate Purposes”)

6. Disclosure and Sharing of Information:

6.1 We do not rent, sell or disclose or share any Information that we collect from you, with third parties, save and except in order to provide you with the Services or for the Legitimate Purposes as specified above. Any such disclosure, if made, shall be in accordance to this Privacy Policy and as per the procedure prescribed by law and in compliance with our legal obligations. Additionally, we may share your Information in circumstances and for the purposes as specified hereunder:

a. We shall share the information to the third-party service providers/ vendors, to provide you with the Services and to effectuate any activities that fall under the Legitimate

Purpose for which such Information has been collected.

b. When compelled by law: We may disclose any Information provided by you on the Platform as may be deemed to be necessary or appropriate:

i. under Applicable law, including laws outside your country of residence;
ii. to comply with legal process;
iii. to respond to requests from public and government authorities including public and government authorities including public and government authorities outside your country of residence;
iv. to protect our operations or those of any of our affiliates;
v. to protect our rights, privacy, safety or property, and/that of our affiliates, you or others;
vi. to allow us to pursue available remedies or limit the damages that we may sustain;
vii. to protect against legal liability;
viii. to protect the personal safety of Users of the Platform;
ix. to prevent or investigate possible wrongdoing in connection with the Platform.

c. Merger or Acquisition: We may share Information upon merger or acquisition of Company with another company. We shall transmit and transfer the Information upon acquisition or merger of Company with another company;

d. With our service providers: We may share Information with other service providers on a need-to-know basis, subject to obligations of confidentiality for provision of Services. We hereby clarify that the Company works with institutions, vendors, partners, advertisers, and other service providers, including (but not limited) to those who provide products or services such as contact Information verification, website hosting, data analysis, providing infrastructure, information technology services, auditing services and other similar services, in different industries and categories of business by virtue of lawful contracts instituted between such third parties and Company to improve our product and services. Accordingly, we may share your Information with such service provider in order to provide you with Services;

e. Employees /Agents of Company: We follow a strict confidentiality policy with regard to disclosure of confidential information to our employees or other personnel. There may be situations, where we may disclose the confidential information only to those of our employees and other personnel on a need-to-know basis. Any breach of confidential information by the employees, personnel within the Company is dealt with stringently by us.

6.2 Except for the Information disclosed pursuant to sub-clause (a), (b), (c), (d) and (e) of Clause

6.1 above, Company may share Information, if you authorise us to do so.

7. Transfer of Information

7.1 Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

7.2 If you are located outside India and choose to provide information to us, please note that we may transfer the data to India to process the Information.

7.3 Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7.4 We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your data will take place to an organisation or a country unless there are adequate controls in place including the security of your data.

8. Your Rights

You can always choose not to provide the requested information to us, it may however result in you not availing certain features of, or the entire, of our Services. You retain several rights in relation to your Personal Data as provided under Applicable Law.

These may include the rights to:

a. access, confirm, and review Personal Data you may have provided;
b. correct Personal Data that may be inaccurate or irrelevant;
c. delete and erase your Personal Data from the publicly available pages of the Platform;
d. receive Personal Data we hold about you in a portable format;
e. object to or restrict any form of processing you may not be comfortable with.

In order to exercise these rights, please contact us on the email address provided in Clause

3.3 above.

If you want to withdraw your consent or raise any objection to the use of your information for receiving any direct marketing information to which you previously opted-in, you can do so by contacting our customer support at above mentioned addresses. If you withdraw your consent or object to the use of your information, our use of the information provided by you before your withdrawal/objection shall still be lawful.

9. Children’s Privacy

Our Platform and Services are not meant for use by ch